/* =====================================================================
   TANYA PAKAR PENGADAAN — identitas visual IAPI
   Palet: tinta #1B2A41 · kertas #FBF9F4 · merah #A8352A · emas #B08D2E
   ===================================================================*/
@import url('https://fonts.googleapis.com/css2?family=Archivo:wght@500;600;700;800&family=Source+Sans+3:ital,wght@0,400;0,600;0,700;1,400&family=JetBrains+Mono:wght@400;600&display=swap');

:root{
  --ink:#1B2A41; --ink-2:#25364F; --paper:#FBF9F4; --putih:#FFFFFF;
  --merah:#A8352A; --merah-2:#8C2B22; --emas:#B08D2E; --garis:#E4DFD2;
  --abu:#5B6572; --hijau:#2E6B4F; --biru-muda:#EAF0F7;
}
html,body{background:var(--paper);color:var(--ink);
  font-family:'Source Sans 3',system-ui,sans-serif;font-size:15.5px}
h1,h2,h3,h4,h5,.font-judul{font-family:'Archivo',sans-serif;letter-spacing:-.01em}
.mono{font-family:'JetBrains Mono',monospace}
a{color:var(--merah)} a:hover{color:var(--merah-2)}

/* ---------- Tombol ---------- */
.btn{border-radius:8px;font-weight:600;font-family:'Archivo',sans-serif;font-size:14.5px;padding:.5rem 1.1rem}
.btn-utama{background:var(--merah);border:none;color:#fff}
.btn-utama:hover{background:var(--merah-2);color:#fff}
.btn-tinta{background:var(--ink);border:none;color:#fff}
.btn-tinta:hover{background:var(--ink-2);color:#fff}
.btn-garis{background:transparent;border:1.5px solid var(--ink);color:var(--ink)}
.btn-garis:hover{background:var(--ink);color:#fff}

/* ---------- Kartu ---------- */
.kartu{background:var(--putih);border:1px solid var(--garis);border-radius:12px}
.kartu .kartu-kop{padding:14px 20px;border-bottom:1px solid var(--garis);
  font-family:'Archivo',sans-serif;font-weight:700;font-size:15px;display:flex;
  align-items:center;justify-content:space-between;gap:10px}
.kartu .kartu-isi{padding:20px}

/* ---------- Navigasi publik ---------- */
.nav-publik{background:var(--putih);border-bottom:1px solid var(--garis)}
.nav-publik .merek{font-family:'Archivo',sans-serif;font-weight:800;font-size:19px;color:var(--ink);text-decoration:none}
.nav-publik .merek .titik{color:var(--merah)}
.nav-publik .sub{font-size:11px;color:var(--abu);letter-spacing:.08em;text-transform:uppercase}

/* ---------- Hero landing ---------- */
.hero{background:var(--ink);color:#EDE9DE;position:relative;overflow:hidden}
.hero::after{content:'';position:absolute;right:-120px;top:-120px;width:420px;height:420px;
  border:2px solid rgba(176,141,46,.25);border-radius:50%}
.hero::before{content:'';position:absolute;right:40px;bottom:-160px;width:320px;height:320px;
  border:2px solid rgba(168,53,42,.3);border-radius:50%}
.hero .eyebrow{font-family:'JetBrains Mono',monospace;font-size:12px;letter-spacing:.18em;
  text-transform:uppercase;color:var(--emas)}
.hero h1{font-weight:800;font-size:clamp(32px,5vw,52px);line-height:1.08;color:#fff}
.hero h1 em{font-style:normal;color:#E8B4AD}
.hero p.pengantar{font-size:18px;max-width:560px;color:#C8CFDB}
.hero .stat{font-family:'Archivo',sans-serif;font-weight:800;font-size:30px;color:#fff}
.hero .stat-l{font-size:12.5px;color:#9AA6B8;text-transform:uppercase;letter-spacing:.08em}

/* ---------- Lencana status ---------- */
.badge-status{display:inline-block;padding:3px 12px;border-radius:99px;font-size:12px;
  font-weight:700;font-family:'Archivo',sans-serif;letter-spacing:.02em}
.st-baru{background:#FDECEA;color:var(--merah)}
.st-kembali{background:#FFF4D6;color:#8A6A12}
.st-proses{background:var(--biru-muda);color:#2A4A7B}
.st-diskusi{background:#F3E9FB;color:#6B3FA0}
.st-jawab{background:#E5F2EC;color:var(--hijau)}
.st-tutup{background:#EEECE6;color:var(--abu)}

.sla-merah{color:var(--merah);font-weight:700;font-size:12.5px}
.sla-kuning{color:#8A6A12;font-weight:700;font-size:12.5px}
.sla-hijau{color:var(--hijau);font-weight:600;font-size:12.5px}

/* ---------- Aplikasi (sidebar layout) ---------- */
.app-bungkus{display:flex;min-height:100vh}
.sidebar{width:250px;flex-shrink:0;background:var(--ink);color:#C8CFDB;display:flex;flex-direction:column}
.sidebar .merek{padding:22px 22px 16px;border-bottom:1px solid rgba(255,255,255,.08)}
.sidebar .merek a{font-family:'Archivo',sans-serif;font-weight:800;font-size:17px;color:#fff;text-decoration:none}
.sidebar .merek .titik{color:#E8B4AD}
.sidebar .merek .sub{font-size:10.5px;color:var(--emas);letter-spacing:.1em;text-transform:uppercase}
.sidebar nav{padding:14px 12px;flex:1}
.sidebar .grup{font-size:10.5px;letter-spacing:.14em;text-transform:uppercase;color:#7C8798;padding:14px 12px 6px}
.sidebar a.tautan{display:flex;align-items:center;gap:10px;color:#C8CFDB;text-decoration:none;
  padding:9px 12px;border-radius:8px;font-size:14.5px;font-weight:600;margin-bottom:2px}
.sidebar a.tautan:hover{background:rgba(255,255,255,.07);color:#fff}
.sidebar a.tautan.aktif{background:var(--merah);color:#fff}
.sidebar .kaki{padding:16px 22px;border-top:1px solid rgba(255,255,255,.08);font-size:12.5px}
.konten{flex:1;min-width:0;display:flex;flex-direction:column}
.topbar{background:var(--putih);border-bottom:1px solid var(--garis);padding:14px 28px;
  display:flex;justify-content:space-between;align-items:center;gap:14px;flex-wrap:wrap}
.topbar .judul-hal{font-family:'Archivo',sans-serif;font-weight:700;font-size:19px}
.isi-hal{padding:26px 28px;max-width:1150px;width:100%}

@media (max-width: 900px){
  .app-bungkus{flex-direction:column}
  .sidebar{width:100%;flex-direction:row;flex-wrap:wrap;align-items:center}
  .sidebar nav{display:flex;flex-wrap:wrap;padding:8px}
  .sidebar .grup{display:none}
  .sidebar .kaki{border-top:none;margin-left:auto}
}

/* ---------- Tabel & antrian ---------- */
.tabel-rapi{width:100%;background:var(--putih)}
.tabel-rapi th{background:var(--biru-muda);color:var(--ink);font-family:'Archivo',sans-serif;
  font-size:12.5px;letter-spacing:.04em;text-transform:uppercase;padding:11px 14px;border-bottom:1px solid var(--garis)}
.tabel-rapi td{padding:12px 14px;border-bottom:1px solid var(--garis);vertical-align:middle}
.tabel-rapi tr:hover td{background:#FDFCF8}
.no-tiket{font-family:'JetBrains Mono',monospace;font-weight:600;font-size:13px;color:var(--merah)}

/* ---------- Utas tanya jawab ---------- */
.utas{position:relative;padding-left:26px}
.utas::before{content:'';position:absolute;left:9px;top:6px;bottom:6px;width:2px;background:var(--garis)}
.gelembung{position:relative;background:var(--putih);border:1px solid var(--garis);
  border-radius:12px;padding:16px 20px;margin-bottom:16px}
.gelembung::before{content:'';position:absolute;left:-22px;top:18px;width:12px;height:12px;
  border-radius:50%;background:var(--abu);border:2px solid var(--paper)}
.gelembung.dari-pakar{border-left:4px solid var(--merah)}
.gelembung.dari-pakar::before{background:var(--merah)}
.gelembung.dari-penanya{border-left:4px solid var(--ink)}
.gelembung.dari-penanya::before{background:var(--ink)}
.gelembung .siapa{font-family:'Archivo',sans-serif;font-weight:700;font-size:13.5px}
.gelembung .kapan{font-size:12px;color:var(--abu)}
.gelembung .isi-teks{margin-top:8px;white-space:pre-wrap;line-height:1.7}
.disclaimer-blok{background:#F7F4EC;border-left:3px solid var(--emas);
  padding:10px 14px;margin-top:12px;font-size:12.5px;color:#6B6248;font-style:italic}

/* ---------- Diskusi internal ---------- */
.internal{background:#FFFBEE;border:1px dashed var(--emas);border-radius:12px}
.internal .kartu-kop{border-bottom:1px dashed var(--emas);background:transparent}
.komentar-internal{padding:10px 14px;border-bottom:1px solid #F0E7C8;font-size:14px}
.komentar-internal:last-child{border-bottom:none}

/* ---------- Form ---------- */
.form-label{font-weight:700;font-family:'Archivo',sans-serif;font-size:13.5px}
.form-control,.form-select{border:1.5px solid var(--garis);border-radius:8px;padding:.55rem .8rem;font-size:15px;background:#fff}
.form-control:focus,.form-select:focus{border-color:var(--ink);box-shadow:0 0 0 .2rem rgba(27,42,65,.1)}
.petunjuk{font-size:12.5px;color:var(--abu)}

/* ---------- Statistik ---------- */
.stat-kartu{background:var(--putih);border:1px solid var(--garis);border-radius:12px;padding:18px 20px}
.stat-kartu .angka{font-family:'Archivo',sans-serif;font-weight:800;font-size:30px;line-height:1}
.stat-kartu .ket{font-size:12.5px;color:var(--abu);text-transform:uppercase;letter-spacing:.06em;margin-top:6px}
.stat-kartu.aksen-merah .angka{color:var(--merah)}
.stat-kartu.aksen-hijau .angka{color:var(--hijau)}
.stat-kartu.aksen-emas .angka{color:var(--emas)}

/* ---------- FAQ publik ---------- */
.faq-item{background:var(--putih);border:1px solid var(--garis);border-radius:12px;margin-bottom:14px;overflow:hidden}
.faq-item summary{padding:16px 20px;cursor:pointer;font-family:'Archivo',sans-serif;font-weight:700;
  font-size:15.5px;list-style:none;display:flex;gap:12px;align-items:baseline}
.faq-item summary::-webkit-details-marker{display:none}
.faq-item summary .tanda{color:var(--merah);font-weight:800}
.faq-item[open] summary{border-bottom:1px solid var(--garis);background:#FDFCF8}
.faq-item .jawab{padding:16px 20px;white-space:pre-wrap;line-height:1.75}
.faq-tag{font-size:11px;background:var(--biru-muda);color:#2A4A7B;border-radius:99px;padding:2px 10px;font-weight:700}

/* ---------- Lampiran ---------- */
.chip-file{display:inline-flex;align-items:center;gap:8px;background:#fff;border:1px solid var(--garis);
  border-radius:8px;padding:7px 12px;font-size:13px;text-decoration:none;color:var(--ink);margin:3px 4px 3px 0}
.chip-file:hover{border-color:var(--merah);color:var(--merah)}
.chip-file .eks{font-family:'JetBrains Mono',monospace;font-size:10px;background:var(--ink);
  color:#fff;border-radius:4px;padding:2px 6px;text-transform:uppercase}

/* ---------- Progres profil ---------- */
.progres-luar{background:#EEECE6;border-radius:99px;height:10px;overflow:hidden}
.progres-dalam{background:linear-gradient(90deg,var(--merah),var(--emas));height:100%;border-radius:99px}

/* ---------- Langkah landing ---------- */
.langkah{display:flex;gap:16px;align-items:flex-start}
.langkah .nomor{font-family:'Archivo',sans-serif;font-weight:800;font-size:15px;color:#fff;
  background:var(--merah);width:34px;height:34px;border-radius:50%;display:flex;
  align-items:center;justify-content:center;flex-shrink:0}
.footer-publik{background:var(--ink);color:#9AA6B8;font-size:13px}
.footer-publik a{color:#C8CFDB}

/* ---------- v1.1: layanan berbayar & LBH ---------- */
.st-rujuk{background:#EDE7F6;color:#4A3580}
.badge-privat{display:inline-block;padding:2px 10px;border-radius:99px;font-size:10.5px;font-weight:800;
  font-family:'Archivo',sans-serif;letter-spacing:.06em;background:var(--emas);color:#fff}
.paket-kartu{background:#fff;border:1px solid var(--garis);border-radius:12px;padding:20px;height:100%;
  display:flex;flex-direction:column}
.paket-kartu .kode{font-family:'JetBrains Mono',monospace;font-size:11px;color:var(--abu);letter-spacing:.1em}
.paket-kartu h5{font-family:'Archivo',sans-serif;font-weight:800;margin:6px 0}
.paket-kartu .tarif{font-family:'Archivo',sans-serif;font-weight:800;color:var(--merah);font-size:17px;margin-top:auto}
.paket-kartu.lbh{border-top:4px solid var(--ink)}
.paket-kartu.privat{border-top:4px solid var(--emas)}
.pita-lapis{font-family:'JetBrains Mono',monospace;font-size:11px;letter-spacing:.16em;text-transform:uppercase;color:var(--emas)}
.triase{background:#FFF4D6;border:1.5px solid var(--emas);border-radius:10px;padding:14px 18px}

/* ---------- v1.2: notifikasi & riwayat ---------- */
.lonceng{position:relative;font-size:19px;text-decoration:none;line-height:1}
.lonceng-badge{position:absolute;top:-7px;right:-10px;background:var(--merah);color:#fff;
  font-family:'Archivo',sans-serif;font-weight:800;font-size:10.5px;border-radius:99px;
  padding:1px 6px;min-width:18px;text-align:center}
.notif-item{display:block;background:#fff;border:1px solid var(--garis);border-radius:10px;
  padding:13px 16px;margin-bottom:10px;text-decoration:none;color:var(--ink)}
.notif-item:hover{border-color:var(--merah)}
.notif-item.baru{border-left:4px solid var(--merah);background:#FFFDF8}
.notif-item .n-judul{font-family:'Archivo',sans-serif;font-weight:700;font-size:14px}
.notif-item .n-waktu{font-size:12px;color:var(--abu)}
.riwayat{position:relative;padding-left:22px}
.riwayat::before{content:'';position:absolute;left:7px;top:6px;bottom:6px;width:2px;background:var(--garis)}
.riwayat-item{position:relative;padding-bottom:16px}
.riwayat-item::before{content:'';position:absolute;left:-19px;top:5px;width:10px;height:10px;
  border-radius:50%;background:var(--merah);border:2px solid var(--paper)}
.riwayat-item .r-waktu{font-family:'JetBrains Mono',monospace;font-size:11.5px;color:var(--abu)}